Política de envío

Return policy 

All sales are final. No exchange, money refund or store credit.

If you’re not 100% satisfied with your purchase, please email our customer service department at jadejewelrym@gmail.com with your concerns or fill in the questionnaire below. Our customer service team will answer your return request within 1-5 business days.

Incorrect Shipping Address

• The customer is responsible for providing the correct shipping address.
• If an incorrect shipping address is provided, please contact us immediately to correct it before processing the order.
• We are not responsible for lost, stolen, or damaged packages once the package is shipped.
• If your package is lost, stolen, or damaged, please contact the carrier directly to file a claim.